Terms and Conditions

Effective Date: March 14, 2026

1. Service Description

The Tool provides an automated assessment of hotel website direct booking performance across 10 parameters including search visibility, booking experience, and conversion strength. The Tool analyses publicly available data and generates a score, diagnostic report, and recommendations.

2. Intended Use

The Tool is designed for use by hotel owners, operators, general managers, revenue managers, and hospitality professionals to evaluate their property's direct booking capability. It is intended for single-property, independent hotel websites only. Global chain websites, OTA platforms, and non-hotel websites are not supported.

3. No Guarantee of Results

All scores, projections, revenue estimates, and recommendations provided by the Tool are indicative only. They are based on publicly available data, user-provided inputs, and industry benchmarks at the time of the audit. They do not constitute a guarantee of performance, revenue, or any specific outcome. Actual results will vary based on market conditions, property-specific factors, and implementation quality.

4. Data Collection and Privacy

Traffic estimates are modelled, not measure.
Content and UX analysis combines automated checks with AI-based assessment
Some parameters may be scored as zero if external data sources are temporarily unavailable

We recommend using the audit as one input among several when making commercial decisions.

7. Intellectual Property

The Tool, its design, scoring methodology, algorithms, and all associated content are the intellectual property of dhi Hospitality. You may not reproduce, reverse-engineer, or redistribute any part of the Tool or its outputs without prior written consent.

You may share your individual audit report internally within your organisation for business purposes.

8. Acceptable Use

You agree not to:

Submit URLs you do not own or have authorisation to audit
Use automated scripts, bots, or crawlers to access the Tool
Attempt to overload, disrupt, or interfere with the Tool's operation
Use the Tool for any unlawful purpose
Misrepresent audit results as official certifications or endorsements

9. Limitation of Liability

To the maximum extent permitted by law, dhi Hospitality shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of the Tool, including but not limited to loss of revenue, loss of data, or business interruption.

The Tool is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Email Communications

By providing your email address, you consent to receiving your audit report and related follow-up communications from dhi Hospitality. You may opt out of marketing communications at any time by contacting audit@dhihospitality.com.

11. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms on this page. Continued use of the Tool after changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of the Tool shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Contact

For questions regarding these Terms, contact us at:

dhi Hospitality Email: audit@dhihospitality.com Website: dhihospitality.com

By using the Direct Revenue Audit tool ("Tool") provided by dhi Hospitality ("we", "us", "our") at audit.dhihospitality.com, you ("User", "you") agree to the following terms. If you do not agree, do not use the Tool.

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