Terms and Conditions

dhi Hospitality — Direct Revenue Audit Tool Effective Date: March 17, 2026

By accessing or using the Direct Revenue Audit Tool ("Tool") provided by dhi Hospitality ("we", "us", "our") at audit.dhihospitality.com, you ("User", "you", "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must discontinue use of the Tool immediately.

‍

1. Service Description

The Tool provides an automated assessment of hotel website direct booking performance across ten (10) defined parameters, including search visibility, booking experience, rate parity, and conversion strength. The Tool analyses publicly available data alongside user-provided inputs to generate a performance score, diagnostic report, and actionable recommendations.

2. Intended Use

The Tool is designed exclusively for use by hotel owners, operators, general managers, revenue managers, and hospitality professionals seeking to evaluate their property's direct booking capability.

The Tool supports single-property, independent hotel websites only. It is not intended for use with global chain websites, online travel agency (OTA) platforms, or non-hospitality websites. dhi Hospitality reserves the right to decline or restrict access where use falls outside this scope.

3. No Guarantee of Results

All scores, revenue projections, estimates, and recommendations generated by the Tool are indicative only. They are derived from publicly available data, user-provided inputs, and prevailing industry benchmarks at the time of the audit.

Nothing within the Tool's output constitutes a guarantee of performance, revenue uplift, or any specific commercial outcome. Actual results will vary based on market conditions, property-specific factors, competitive environment, and the quality of implementation. Users are advised to treat audit outputs as one input among several when making commercial or strategic decisions.

4. Data Collection and Privacy

Users should note the following regarding the Tool's data and analytical approach:

Traffic and visibility estimates are modelled using third-party data sources and are not directly measured figures.
Content and user experience analysis combines automated technical checks with AI-assisted assessment
Certain parameters may return a score of zero where external data sources are temporarily unavailable or inaccessible at the time of the audit.

dhi Hospitality continually works to maintain data accuracy and source reliability; however, we do not warrant the completeness or real-time accuracy of any third-party data used within the Tool.

5. Intellectual Property

The Tool, its design, scoring methodology, algorithms, rubric, software, and all associated content and outputs are the exclusive intellectual property of dhi Hospitality and are protected under applicable intellectual property laws.

You may not reproduce, copy, reverse-engineer, decompile, modify, or redistribute any part of the Tool, its methodology, or its outputs without the prior written consent of dhi Hospitality.

You are permitted to share your individual audit report internally within your organisation for legitimate internal business purposes only.

6. Acceptable Use

By using the Tool, you agree that you will not:

Submit URLs belonging to properties you do not own or have explicit authorisation to audit
Use automated scripts, bots, crawlers, or any non-human means to access or interact with the Tool

Attempt to overload, disrupt, reverse-engineer, or interfere with the Tool's infrastructure or operation
Use the Tool for any unlawful, fraudulent, or unauthorised purpose
Represent audit outputs as official certifications, endorsements, or ratings issued by any regulatory or industry body

dhi Hospitality reserves the right to suspend or permanently revoke access for any User found to be in breach of these conditions.

‍9. Limitation of Liability

To the fullest extent permitted by applicable law, dhi Hospitality, its directors, employees, partners, and affiliates shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising out of or in connection with your use of the Tool. This includes, without limitation, loss of revenue, loss of data, loss of business opportunity, or business interruption.

The Tool is provided on an "as is" and "as available" basis. dhi Hospitality makes no warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

For questions regarding these Terms, contact us at:

By providing your email address when using the Tool, you consent to receiving your audit report and relevant follow-up communications from dhi Hospitality. Marketing and commercial communications will be clearly identified, and you may withdraw consent at any time by contacting us at audit@dhihospitality.com.

We handle all personal data in accordance with applicable data protection legislation. Please refer to our Privacy Policy for further information on how your data is collected, stored, and used.

‍10. Email Communications

dhi Hospitality reserves the right to amend or update these Terms at any time without prior notice. Any changes will take effect upon publication of the revised Terms on this page, with the updated effective date noted accordingly. Your continued use of the Tool following any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

‍11. Modifications

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Tool shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

dhi Hospitality's registered office is located in Chennai, Tamil Nadu, India.

‍13. Contact

‍12. Governing Law

For any questions, concerns, or requests relating to these Terms, please contact us at:

dhi Hospitality Email: audit@dhihospitality.com Website: dhihospitality.com